The information below applies
to:
| Microsoft Windows NT
Workstation 4.0
Microsoft Windows NT Server 4.0
Microsoft Windows 95 |
Microsoft
Windows 98
Microsoft Windows 2000 |
More Information
Occasionally you may run
into a problem when trying to connect to ShawneeLink.
Windows will often provide an error code when
this happens. You can find solutions to the
following problems in the list below, on the
pages that follow.
Error Codes
Error
602: Port Already Open
Error
629: Port Disconnected By Remote Computer
Error
630: Port Disconnected Due to Hardware Failure
Error
645: Internal Authentication Error
Error
650: The Server is not Responding
Error
666: The Device is not Ready (your modem or
other connecting device is not ready)
Error
676: The Line is Busy
Error
678: The Computer That You Are Dialing Does
Not Answer
Error
680: No Dial Tone
Error
691: Access Denied (User ID/Password Invalid)
Error
731: Protocol Not Configured
Error
602: Port Already Open
This error occurs when you
try to connect, before you can even hear the
modem dial. It indicates that another application
is using the port on which your modem is installed.
Power cycling the machine may resolve this problem.
If you still have this error, disable any communication
programs that may use the com port, such as
fax or voice mail software. If you still get
the error, follow the steps listed here to remove
and recreate the TAPI initialization file and
removal and reinstallation of your modem. (If
necessary)
How to Power Cycle
Your Computer
In the case of a port already
open, it is often caused when a connection is
interrupted and the application using the port
does not release it. The easiest way to remedy
this problem is to power cycle your computer.
Close all running programs, saving
your work as you do so.
Click on Start, then choose Shut
Down.
Select Shut Down and press OK.
If you see the screen that says
"It is now safe to turn off your computer",
go ahead and turn off the power.
If your modem is external, make
sure that you turn it off as well. If the modem
does not have a switch, you may need to unplug
it from the wall.
Wait about 30 seconds, then turn
your computer (and modem, if external) back
on.
Once you have completed
the boot process, try to connect to ShawneeLink
again.
Disabling Other Communications
Equipment
Right Click on the Start Button
and select Open.
Double Click on Programs
Double Click on Startup
Move any communications programs
to another folder or delete them. (Note: Deleting
an item from the Startup menu does not delete
the program, it simply removes it from the list
of programs to run at Windows startup. You should
still have a program group for the program (in
the Start menu) and you can start it from there,
or you can simply move it from the Startup group
to your desktop, and start the program from
there.)
Restart your PC and try the connection
after the machine has rebooted.
How to Reset the TAPI
Initialization File
Click on Start | Find |
Files & Folders
In the field labeled Named, type
telephon.ini and make sure that C:\ is in the
Look In field.
Click Find Now
In the Search Results section,
right click on the file named telephon.ini and
select Rename from the menu that appears. Name
the file telephon.old.
Click New Search.
In the Named field, enter tapiini.exe
and make sure that C:\ is in the Look In field.
Click Find Now.
Double click the file tapiini.exe
in the Search Results section.
Close the Find window by clicking
on the small "x" in the upper right corner of
the window.
Restart your PC and try
the connection after the machine has rebooted.
Removing and Reinstalling
Your Modem
Occasionally you may have problems
with your modem that can only be solved by removing
and reinstalling the software that tells your
modem how to work. (This software is known as
a device driver) To complete these steps, you
will need to have the disk that came with your
modem.
NOTE: If you have any other communications software
on your computer, you will need to reconfigure
it after you perform these steps.
Click on the Start button.
Choose Settings, then Control
Panel.
Double click on the Modems icon.
This will open the Modem Properties window,
and you should see your modem listed in the
white window. Write down the modem exactly as
it appears in the window.
Click on the Diagnostics tab.
Write down the COM port that your
modem is on.
Click on the General tab.
If you see more than one modem
listed, you may have the wrong modem in your Dial
Up Networking Connection. To check, go back to
your desktop and double click on My Computer,
then double click on Dial Up Networking. Right
click on the ShawneeLink icon, and select Properties.
Select the proper modem in the Connect Using drop
down box. If this does not fix the problem, or
if you only have one modem listed, continue with
the following steps.
Click on your modem to
select (highlight) it.
Click on the Remove button. The
modem should vanish from the list.
Click on the Add button to begin
reinstalling your modem. A window will appear
that says "Windows will now attempt to detect
your modem."
Check the box labeled "Do not
detect my modem, I will select it from a list."
Click Next.
Select Standard Modem Types on
the left, and choose the Standard Modem that
corresponds to your modem type on the right.
If you have a 56k modem, make sure that you
select the proper type of modem (v.90 or K56Flex).
Click Next.
Windows will ask you which port that the modem
should be installed on. Choose the port that
you wrote down in step 5.
Click Next.
Click on Finish.
Error 629: The Port Was
Disconnected by the Remote Computer
This is an error associated
with Dial Up Networking and can be caused by an
incorrect setting in your modem or DUN connection,
or it may be a result of damaged software or hardware.
The steps for fixing this problem are to cycle
the computer's power, check your user ID and password,
disabling the 56k functionality of your modem,
and removing and reinstalling Dial Up Networking
on your PC.
How
to Power Cycle Your Computer
In the case of a port already
open, it is often caused when a connection is
interrupted and the application using the port
does not release it. The easiest way to remedy
this problem is to power cycle your computer.
Close all running programs,
saving your work as you do so.
Click on Start, then choose Shut
Down.
Select Shut Down and press OK.
If you see the screen that says
"It is now safe to turn off your computer",
go ahead and turn off the power.
If your modem is external, make
sure that you turn it off as well. If the modem
does not have a switch, you may need to unplug
it from the wall.
Wait about 30 seconds, then turn
your computer (and modem, if external) back
on.
Once you have completed
the boot process, try to connect to ShawneeLink
again.
Check Your User ID and
Password
This problem is often caused
when a user ID or password is entered incorrectly.
Double click on My Computer, and
then double click on Dial Up Networking.
Double click on the ShawneeLink
connection.
Enter your user ID and password
in the fields provided. Make sure that you only
use lowercase letters for your user ID, and
remember that your password is case-sensitive.
If your connection tries to connect automatically,
click on cancel, then click on Connections in
the Dial Up Networking menu bar.
Select Settings.
Make sure that there is a check
in the box labeled "Prompt for information before
dialing."
Click OK.
Click on Connect to retry the
connection.
Disabling 56k Functionality
If your phone
lines are of a mediocre quality, it may be necessary
to disable the 56k functionality of your modem.
This will slow down the modem's speed, but you
will have a more stable connection to ShawneeLink.
To do this, you need to first identify the modem,
then add and extra setting to the modem. Follow
these steps to disable 56k functionality.
Identifying
the Modem
Disconnect
any active connections.
Click on the Start button, then
Settings | Control Panel. Double click the Modems
icon.
Click the Diagnostics tab.
Select the COM port on which your
modem is installed and click on More Information.
In the large white box you should
find the name of the modem's manufacturer. Modems
made by US Robotics, LT Winmodem, or PCTel should
be easily identifiable. If you have a Rockwell
modem, the listing for ATI3 should be in the
form 2.x.xxx.x ; 2.xxx_k56flex; or V2.xxx-V90_xx_xxx.
A 56k Cirrus Logic modem would have something
in the form of CL-MD-56xx.
Adding the Extra Setting
Click on the Start button, then
Settings | Control Panel. Double click the Modems
icon.
Highlight your modem and select
Properties.
Select the Connection tab.
Click the Advanced button in the
lower right corner.
Type the following in the field
titled Extra Settings:
US Robotics: s32=98 OR s32=66
OR s32=0s109=0
LT Winmodems: s38=0 OR s38-0-v90=0
PCTel Modems: n0s37=12
Rockwell Modems: +ms=v34 OR
+ms=11,0
Cirrus Logic modems: AT+MS=V34B,1,300,0
OR AT+MS=X22,1,300,0
Click OK twice, then click
Close and retry the connection.
Uninstalling and Reinstalling
Dial Up Networking
Important
Notice: These instructions assume that you are
using a modem to connect to ShawneeLink from a
standalone computer. If your computer is on a
LAN (local area network) please contact your Network
Administrator before attempting this procedure.
You will need to have your Windows CD or have
the installation files on your hard drive.
To begin this procedure, close any dial up connections
on your computer. You should also close any programs
that are running.
Click on the Start button.
Select Settings | Control Panel
Double click on the Network icon.
You will see a list of network components installed
on your machine. Since any one of these components
may cause the problem, we are going to remove
all of them and reinstall them.
Highlight the first component
in the list, and click on Remove.
Repeat this for all of the components
in the list.
Click OK to exit the Network Properties
window.
If you are asked to restart the
system, click No. You should be in the Control
Panel.
Double click on Add/Remove Programs.
Select the Windows Setup tab.
Double click on the Communications
option in the large white box.
Uncheck Dial Up Networking. If
Windows prompts with a message about Dial Up
Networking being required by other components,
click Yes. Then click OK.
Click Apply from the Windows Setup
tab.
Double click on Communications
again.
Recheck the box next to Dial Up
Networking.
Click OK.
Click OK at the Windows Setup
tab.
At this point, you may be prompted
to insert your Windows CD. If this is the case,
insert the CD and click on OK. If you are prompted
after inserting the CD, make sure that the drive
letter in "Copy Files From" corresponds with
your CD-ROM drive.
NOTE: If you are given a version conflict
warning (A file being copied is older than…)
at any time, you should click on No each time
that you get the warning. If the file is not
found, make sure that your drive letter is correct
for your CD-ROM drive and that the CD that you
are using is the same one from which Windows
was installed originally.
You may be prompted to enter a computer name
and workgroup name. If this is the case, click
OK. The Network Identification window should
appear. In the Computer Name box, enter your
last name. In the workgroup box, type workgroup.
Click Close. The copy process should continue.
When the computer finishes copying the files,
you should get a message stating that System
Settings have changed. If you get a request
to restart the system, click No. You should
be at the Control Panel. Double click on the
Network icon. some of the components should
have returned to the Installed Network Components
window. You may have several components listed,
depending on the version of Windows that you
are using. We must have the following 3 components:
Client for Microsoft Networks, Dial-Up Adapter,
and TCP/IP.
If TCP/IP is not listed, we need to add it.
Click on Add.
Double click on Protocol
Highlight Microsoft in the left
pane.
Double click on TCP/IP in the
right hand pane to add it.
If the Client for Microsoft Networks
is not listed:
Click on Add
Double click on Client
Highlight Microsoft in the left
pane.
Double click on Client for Microsoft
Networks in the right pane to add it.
You should have all of the components
now. Next we need to make sure that TCP/IP is
properly configured.
Select TCP/IP (or TCP/IP>Dial
Up Adapter) and click Properties.
If you are given a warning about
changing the properties, click OK.
On the IP Address tab, select
"Obtain an IP address automatically".
On the WINS tab, select Disable.
On the Gateway tab, remove any
installed gateways.
On the DNS Configuration tab,
select Disable.
Click OK.
At this point, you may be
prompted to insert your Windows CD. If this
is the case, insert the CD and click on OK.
If you are prompted after inserting the CD,
make sure that the drive letter in "Copy Files
From" corresponds with your CD-ROM drive.
NOTE: If you are given a version conflict
warning (A file being copied is older than…)
at any time, you should click on No each time
that you get the warning. If the file is not
found, make sure that your drive letter is correct
for your CD-ROM drive and that the CD that you
are using is the same one from which Windows
was installed originally.
Finally, you will be prompted to restart your
computer. Select OK or Yes to restart. If, during
the restart, you are prompted for a user name
and password, type in your last name in all
lowercase letters and leave the password field
blank. If asked to confirm your new password,
click OK.
Now you must recreate the ShawneeLink Dial Up
Networking Connection
Creating the ShawneeLink
Dial Up Networking Connection
Double click on My Computer.
Double click on Dial Up Networking.
Double click the Make New Connection
Icon.
Enter ShawneeLink as the name
of the connection.
Make sure that your modem is selected
in the drop-down menu.
Click Next.
Enter your ShawneeLink access
number and click Next.
Click Finish.
Configuring the Dial Up
Networking Connection
Double
click on My Computer.
Double click on Dial Up Networking.
Right click on the ShawneeLink
icon and select Properties.
Click on the Server Types tab.
The "Type of Dial Up Server" should
be "PPP: Windows 95, Internet, Windows NT" or
something similar. The key part is the PPP.
In the Advanced Options section,
only the “Enable Software Compression” should
be checked.
In the Allowed Network Protocols
section, only the box for TCP/IP should be checked.
Click on the TCP/IP Settings button.
Select Server Assigned IP Address
in the first section.
Select “Server Assigned name server
addresses” in the second section.
The two check boxes “Use
IP Header Compression” and “Use default Gateway
on remote network” at the bottom should be checked
Error
630: Port Disconnected Due to Hardware Failure
This error
indicates a communications problem between Windows
and your modem. To troubleshoot this error, we
will first attempt to power cycle the computer.
If that fails, we will remove and reinstall the
modem drivers.
How to Power Cycle Your Computer
In the case of a port
already open, it is often caused when a connection
is interrupted and the application using the port
does not release it. The easiest way to remedy
this problem is to power cycle your computer.
Close all running programs,
saving your work as you do so.
Click on Start, then choose Shut
Down.
Select Shut Down and press OK.
If you see the screen that says
"It is now safe to turn off your computer",
go ahead and turn off the power.
If your modem is external, make
sure that you turn it off as well. If the modem
does not have a switch, you may need to unplug
it from the wall.
Wait about 30 seconds, then turn
your computer (and modem, if external) back
on.
Once you have completed the boot
process, try to connect to ShawneeLink again.
Removing and Reinstalling
Your Modem
Occasionally
you may have problems with your modem that can
only be solved by removing and reinstalling the
software that tells your modem how to work. (This
software is known as a device driver) To complete
these steps, you will need to have the disk that
came with your modem.
NOTE: If you have any other communications
software on your computer, you will need to reconfigure
it after you perform these steps.
Click on the Start button.
Choose Settings, then Control
Panel.
Double click on the Modems icon.
This will open the Modem Properties window,
and you should see your modem listed in the
white window. Write down the modem exactly as
it appears in the window.
Click on the Diagnostics tab.
Write down the COM port that your
modem is on.
Click on the General tab.
If you see more than one modem
listed, you may have the wrong modem in your Dial
Up Networking Connection. To check, go back to
your desktop and double click on My Computer,
then double click on Dial Up Networking. Right
click on the ShawneeLink icon, and select Properties.
Select the proper modem in the Connect Using drop
down box. If this does not fix the problem, or
if you only have one modem listed, continue with
the following steps.
Click on your modem to
select (highlight) it.
Click on the Remove button. The
modem should vanish from the list.
Click on the Add button to begin
reinstalling your modem. A window will appear
that says "Windows will now attempt to detect
your modem."
Check the box labeled "Do not
detect my modem, I will select it from a list."
Click Next.
Select Standard Modem Types on
the left, and choose the Standard Modem that
corresponds to your modem type on the right.
If you have a 56k modem, make sure that you
select the proper type of modem (v.90 or K56Flex).
Click Next.
Windows will ask you which port that the modem
should be installed on. Choose the port that
you wrote down in step 5.
Click Next.
Click on Finish.
Error 645: Internal Authentication
Error
This
is an error that can have several causes. Other
programs on your system may be causing conflicts;
you may have a generic error in Dial Up Networking,
which is caused by problems in the Password List;
or your Dial Up Networking installation may be
corrupt. We will discuss several possible solutions.
How to
Power Cycle Your Computer
In
the case of a port already open, it is often caused
when a connection is interrupted and the application
using the port does not release it. The easiest
way to remedy this problem is to power cycle your
computer.
Close all running programs,
saving your work as you do so.
Click on Start, then choose Shut
Down.
Select Shut Down and press OK.
If you see the screen that says
"It is now safe to turn off your computer",
go ahead and turn off the power.
If your modem is external, make
sure that you turn it off as well. If the modem
does not have a switch, you may need to unplug
it from the wall.
Wait about 30 seconds, then turn
your computer (and modem, if external) back
on.
Once you have completed
the boot process, try to connect to ShawneeLink
again.
How to Configure Windows Network Components
Important Notice:
These instructions assume that you are using
a modem to connect to ShawneeLink from a standalone
computer. If your computer is on a LAN (local
area network) please contact your Network Administrator
before attempting this procedure. You will need
to have your Windows CD or have the installation
files on your hard drive.
Click on the Start button, then
select Settings | Control Panel.
Double click on the Network icon.
You must have these components
installed (Listed in the white box): Client
for Microsoft Networks, Dial-Up Adapter, and
TCP/IP.
If TCP/IP is not listed, we
need to add it.
Click on Add.
Double click on Protocol
Highlight Microsoft in the left
pane.
Double click on TCP/IP in the
right hand pane to add it.
If the Client for Microsoft
Networks is not listed:
Click on Add
Double click on Client
Highlight Microsoft in the left
pane.
Double click on Client for Microsoft
Networks in the right pane to add it.
You should have all of the
components now. Next we need to make sure that
TCP/IP is properly configured.
Select TCP/IP (or TCP/IP>Dial
Up Adapter) and click Properties.
If you are given a warning about
changing the properties, click OK.
On the IP Address tab, select
"Obtain an IP address automatically".
On the WINS tab, select Disable.
On the Gateway tab, remove any
installed gateways.
On the DNS Configuration tab,
select Disable.
Click OK.
At this point, you may be
prompted to insert your Windows CD. If this is
the case, insert the CD and click on OK. If you
are prompted after inserting the CD, make sure
that the drive letter in " Copy Files From" corresponds
with your CD-ROM drive.
NOTE: If you are given a version conflict
warning (A file being copied is older than…) at
any time, you should click on No each time that
you get the warning. If the file is not found,
make sure that your drive letter is correct for
your CD-ROM drive and that the CD that you are
using is the same one from which Windows was installed
originally.
Finally, you will be prompted to restart your
computer. Select OK or Yes to restart. If, during
the restart, you are prompted for a user name
and password, type in your last name in all lowercase
letters and leave the password field blank. If
asked to confirm your new password, click OK .
Removing
the Windows Password List
Windows
keeps a list of passwords for the users on the
system. Occasionally, this list becomes corrupted,
and needs to be replaced. To do so, follow these
steps.
Click on the Start button,
then select Find | Files or Folders.
In the field labeled Named, type
*.pwl, then click Find Now.
When the Find program is finished
(the magnifying glass will stop moving), click
on the Edit menu, then choose Select All. Press
the Delete key on your keyboard. These files
are not too important, but it is recommended
that you do not empty your recycle bin until
the program is working properly and you have
rebooted your machine.
Once you have deleted all of the
.pwl files, shut your system down completely
and wait about 15-30 seconds, then restart your
system.
You may be prompted for your username
and password while Windows boots. If so, enter
the first 8 characters of your last name, all
in lowercase letters. Leave the password field
blank and click OK. If you are prompted to confirm
your new password, click OK (leaving the new
password field blank).
Try to connect to ShawneeLink.
Uninstalling and Reinstalling
Dial Up Networking
***Important
Notice:*** These instructions assume that
you are using a modem to connect to ShawneeLink
from a standalone computer. If your computer is
on a LAN (local area network) please contact your
Network Administrator before attempting this procedure.
You will need to have your Windows CD or have
the installation files on your hard drive.
To begin this procedure, close any dial up connections
on your computer. You should also close any programs
that are running.
Click on the Start button.
Select Settings | Control Panel
Double click on the Network icon.
You will see a list of network components installed
on your machine. Since any one of these components
may cause the problem, we are going to remove
all of them and reinstall them.
Highlight the first component
in the list, and click on Remove.
Repeat this for all of the components
in the list.
Click OK to exit the Network Properties
window.
If you are asked to restart the
system, click No. You should be in the Control
Panel.
Double click on Add/Remove Programs.
Select the Windows Setup tab.
Double click on the Communications
option in the large white box.
Uncheck Dial Up Networking. If
Windows prompts with a message about Dial Up
Networking being required by other components,
click Yes. Then click OK.
Click Apply from the Windows Setup
tab.
Double click on Communications
again.
Recheck the box next to Dial Up
Networking.
Click OK.
Click OK at the Windows Setup
tab.
At this point, you may be
prompted to insert your Windows CD. If this is
the case, insert the CD and click on OK. If you
are prompted after inserting the CD, make sure
that the drive letter in "Copy Files From" corresponds
with your CD-ROM drive.
NOTE: If you are given a version conflict
warning (A file being copied is older than…) at
any time, you should click on No each time that
you get the warning. If the file is not found,
make sure that your drive letter is correct for
your CD-ROM drive and that the CD that you are
using is the same one from which Windows was installed
originally.
You may be prompted to enter a computer name and
workgroup name. If this is the case, click OK.
The Network Identification window should appear.
In the Computer Name box, enter your last name.
In the workgroup box, type workgroup. Click Close.
The copy process should continue.
When the computer finishes copying the files,
you should get a message stating that System Settings
have changed. If you get a request to restart
the system, click No. You should be at the Control
Panel. Double click on the Network icon. Some
of the components should have returned to the
Installed Network Components window. You may have
several components listed, depending on the version
of Windows that you are using. We must have the
following 3 components: Client for Microsoft Networks,
Dial-Up Adapter, and TCP/IP.
If TCP/IP is not listed, we need to add it.
Click on Add.
Double click on Protocol
Highlight Microsoft in the left
pane.
Double click on TCP/IP in the
right hand pane to add it.
If the Client for Microsoft
Networks is not listed:
Click on Add
Double click on Client
Highlight Microsoft in the left
pane.
Double click on Client for Microsoft
Networks in the right pane to add it.
You should have all of the
components now. Next we need to make sure that
TCP/IP is properly configured.
Select TCP/IP (or TCP/IP>Dial
Up Adapter) and click Properties.
If you are given a warning about
changing the properties, click OK.
On the IP Address tab, select
"Obtain an IP address automatically".
On the WINS tab, select Disable.
On the Gateway tab, remove any
installed gateways.
On the DNS Configuration tab,
select Disable.
Click OK.
At this point, you may be
prompted to insert your Windows CD. If this is
the case, insert the CD and click on OK. If you
are prompted after inserting the CD, make sure
that the drive letter in "Copy Files From" corresponds
with your CD-ROM drive.
NOTE: If you are given a version conflict warning
(A file being copied is older than…) at any time,
you should click on No each time that you get
the warning. If the file is not found, make sure
that your drive letter is correct for your CD-ROM
drive and that the CD that you are using is the
same one from which Windows was installed originally.
Finally, you will be prompted to restart your
computer. Select OK or Yes to restart. If, during
the restart, you are prompted for a user name
and password, type in your last name in all lowercase
letters and leave the password field blank. If
asked to confirm your new password, click OK.
Disabling
56k Functionality
If
your phone lines are of a mediocre quality, it
may be necessary to disable the 56k functionality
of your modem. This will slow down the modem's
speed, but you will have a more stable connection
to ShawneeLink. To do this, you need to first
identify the modem, then add and extra setting
to the modem. Follow these steps to disable 56k
functionality.
Identifying the Modem
Disconnect any active
connections.
Click on the Start button, then
Settings | Control Panel. Double click the Modems
icon.
Click the Diagnostics tab.
Select the COM port on which your
modem is installed and click on More Information.
In the large white box you should find the name
of the modem's manufacturer. Modems made by US
Robotics, LT Winmodem, or PCTel should be easily
identifiable. If you have a Rockwell modem, the
listing for ATI3 should be in the form 2.x.xxx.x
; 2.xxx_k56flex; or V2.xxx-V90_xx_xxx. A 56k Cirrus
Logic modem would have something in the form of
CL-MD-56xx.
Adding the Extra Setting
Click on the Start button, then
Settings | Control Panel. Double click the Modems
icon.
Highlight your modem and select
Properties.
Select the Connection tab.
Click the Advanced button in the
lower right corner.
Type the following in the field
titled Extra Settings:
US Robotics: s32=98 OR s32=66
OR s32=0s109=0
LT Winmodems: s38=0 OR s38-0-v90=0
PCTel Modems: n0s37=12
Rockwell Modems: +ms=v34 OR
+ms=11,0
Cirrus Logic modems: AT+MS=V34B,1,300,0
OR AT+MS=X22,1,300,0
Click OK twice, then click Close
and retry the connection.
Error
650: The Server is not Responding
This error is Microsoft's
version of a catchall. It basically means that
a connection could not be made with the server
that you are dialing. There are many causes for
this error, and we will investigate the easier
solutions first.
How
to Power Cycle Your Computer
In the case of a port already
open, it is often caused when a connection is
interrupted and the application using the port
does not release it. The easiest way to remedy
this problem is to power cycle your computer.
Close all running programs,
saving your work as you do so.
Click on Start, then choose Shut
Down.
Select Shut Down and press OK.
If you see the screen that says
"It is now safe to turn off your computer",
go ahead and turn off the power.
If your modem is external, make
sure that you turn it off as well. If the modem
does not have a switch, you may need to unplug
it from the wall.
Wait about 30 seconds, then turn
your computer (and modem, if external) back
on.
Once you have completed
the boot process, try to connect to ShawneeLink
again.
How to Configure Windows
Network Components
Important Notice: These instructions
assume that you are using a modem to connect
to ShawneeLink from a standalone computer. If
your computer is on a LAN (local area network)
please contact your Network Administrator before
attempting this procedure. You will need to
have your Windows CD or have the installation
files on your hard drive.
Click on the Start button, then
select Settings | Control Panel.
Double click on the Network icon.
You must have these components
installed (Listed in the white box): Client
for Microsoft Networks, Dial-Up Adapter, and
TCP/IP.
If TCP/IP is not listed, we
need to add it.
Click on Add.
Double click on Protocol
Highlight Microsoft in the left
pane.
Double click on TCP/IP in the
right hand pane to add it.
If the Client for Microsoft
Networks is not listed:
Click on Add
Double click on Client
Highlight Microsoft in the left
pane.
Double click on Client for Microsoft
Networks in the right pane to add it.
You should have all of the
components now. Next we need to make sure that
TCP/IP is properly configured.
Select TCP/IP (or TCP/IP>Dial
Up Adapter) and click Properties.
If you are given a warning about
changing the properties, click OK.
On the IP Address tab, select
"Obtain an IP address automatically".
On the WINS tab, select Disable.
On the Gateway tab, remove any
installed gateways.
On the DNS Configuration tab,
select Disable.
Click OK.
At this point, you may be
prompted to insert your Windows CD. If this is
the case, insert the CD and click on OK. If you
are prompted after inserting the CD, make sure
that the drive letter in " Copy Files From" corresponds
with your CD-ROM drive.
NOTE: If you are given a version conflict
warning (A file being copied is older than…) at
any time, you should click on No each time that
you get the warning. If the file is not found,
make sure that your drive letter is correct for
your CD-ROM drive and that the CD that you are
using is the same one from which Windows was installed
originally.
Finally, you will be prompted to restart your
computer. Select OK or Yes to restart. If, during
the restart, you are prompted for a user name
and password, type in your last name in all lowercase
letters and leave the password field blank. If
asked to confirm your new password, click OK .
Now you must recreate the ShawneeLink Dial Up
Networking Connection
Creating the
ShawneeLink Dial Up Networking Connection
Double click on My Computer.
Double click on Dial Up Networking.
Double click the Make New Connection
Icon.
Enter ShawneeLink as the name
of the connection.
Make sure that your modem is selected
in the drop-down menu.
Click Next.
Enter your ShawneeLink access
number and click Next.
Click Finish.
Configuring the Dial Up
Networking Connection
Double
click on My Computer.
Double click on Dial Up Networking.
Right click on the ShawneeLink
icon and select Properties.
Click on the Server Types tab.
The "Type of Dial Up Server" should
be "PPP: Windows 95, Internet, Windows NT" or
something similar. The key part is the PPP.
In the Advanced Options section,
only the “Enable Software Compression” should
be checked.
In the Allowed Network Protocols
section, only the box for TCP/IP should be checked.
Click on the TCP/IP Settings button.
Select Server Assigned IP Address
in the first section.
Select “Server Assigned name server
addresses” in the second section.
The two check boxes “Use
IP Header Compression” and “Use default Gateway
on remote network” at the bottom should be checked
Removing the Windows Password
List
Windows
keeps a list of passwords for the users on the
system. Occasionally, this list becomes corrupted,
and needs to be replaced. To do so, follow these
steps.
Click on the Start button,
then select Find | Files or Folders.
In the field labeled Named, type
*.pwl, then click Find Now.
When the Find program is finished
(the magnifying glass will stop moving), click
on the Edit menu, then choose Select All. Press
the Delete key on your keyboard. These files
are not too important, but it is recommended
that you do not empty your recycle bin until
the program is working properly and you have
rebooted your machine.
Once you have deleted all of the
.pwl files, shut your system down completely
and wait about 15-30 seconds, then restart your
system.
You may be prompted for your username
and password while Windows boots. If so, enter
the first 8 characters of your last name, all
in lowercase letters. Leave the password field
blank and click OK. If you are prompted to confirm
your new password, click OK (leaving the new
password field blank).
Try to connect to ShawneeLink.
Disabling 56k Functionality
If your phone
lines are of a mediocre quality, it may be necessary
to disable the 56k functionality of your modem.
This will slow down the modem's speed, but you
will have a more stable connection to ShawneeLink.
To do this, you need to first identify the modem,
then add and extra setting to the modem. Follow
these steps to disable 56k functionality.
Identifying the
Modem
Disconnect
any active connections.
Click on the Start button, then
Settings | Control Panel. Double click the Modems
icon.
Click the Diagnostics tab.
Select the COM port on which your
modem is installed and click on More Information.
In the large white box you should find the name
of the modem's manufacturer. Modems made by US
Robotics, LT Winmodem, or PCTel should be easily
identifiable. If you have a Rockwell modem, the
listing for ATI3 should be in the form 2.x.xxx.x
; 2.xxx_k56flex; or V2.xxx-V90_xx_xxx. A 56k Cirrus
Logic modem would have something in the form of
CL-MD-56xx.
Adding the Extra Setting
Click on the Start button, then
Settings | Control Panel. Double click the Modems
icon.
Highlight your modem and select
Properties.
Select the Connection tab.
Click the Advanced button in the
lower right corner.
Type the following in the field
titled Extra Settings:
US Robotics: s32=98 OR s32=66
OR s32=0s109=0
LT Winmodems: s38=0 OR s38-0-v90=0
PCTel Modems: n0s37=12
Rockwell Modems: +ms=v34 OR
+ms=11,0
Cirrus Logic modems: AT+MS=V34B,1,300,0
OR AT+MS=X22,1,300,0
Click OK twice, then click Close
and retry the connection.
Removing and Reinstalling
Your Modem
Occasionally
you may have problems with your modem that can
only be solved by removing and reinstalling the
software that tells your modem how to work. (This
software is known as a device driver) To complete
these steps, you will need to have the disk that
came with your modem.
NOTE: If you have any other communications
software on your computer, you will need to reconfigure
it after you perform these steps.
Click on the Start button.
Choose Settings, then Control
Panel.
Double click on the Modems icon.
This will open the Modem Properties window,
and you should see your modem listed in the
white window. Write down the modem exactly as
it appears in the window.
Click on the Diagnostics tab.
Write down the COM port that your
modem is on.
Click on the General tab.
If you see more than one modem
listed, you may have the wrong modem in your Dial
Up Networking Connection. To check, go back to
your desktop and double click on My Computer,
then double click on Dial Up Networking. Right
click on the ShawneeLink icon, and select Properties.
Select the proper modem in the Connect Using drop
down box. If this does not fix the problem, or
if you only have one modem listed, continue with
the following steps.
Click on your modem to
select (highlight) it.
Click on the Remove button. The
modem should vanish from the list.
Click on the Add button to begin
reinstalling your modem. A window will appear
that says "Windows will now attempt to detect
your modem."
Check the box labeled "Do not
detect my modem, I will select it from a list."
Click Next.
Select Standard Modem Types on
the left, and choose the Standard Modem that
corresponds to your modem type on the right.
If you have a 56k modem, make sure that you
select the proper type of modem (v.90 or K56Flex).
Click Next.
Windows will ask you which port that the modem
should be installed on. Choose the port that
you wrote down in step 5.
Click Next.
Click on Finish.
Error 666: Device Not
Ready
This
error is very similar to Error 602: Port Already
Open, and the solutions are the same.
How to Power Cycle
Your Computer
In the case of
a port already open, it is often caused when a
connection is interrupted and the application
using the port does not release it. The easiest
way to remedy this problem is to power cycle your
computer.
Close all running programs,
saving your work as you do so.
Click on Start, then choose Shut
Down.
Select Shut Down and press OK.
If you see the screen that says
"It is now safe to turn off your computer",
go ahead and turn off the power.
If your modem is external, make
sure that you turn it off as well. If the modem
does not have a switch, you may need to unplug
it from the wall.
Wait about 30 seconds, then turn
your computer (and modem, if external) back
on.
Once you have completed
the boot process, try to connect to ShawneeLink
again.
How to Reset the TAPI
Initialization File
Click on Start | Find | Files
& Folders
In the field labeled Named, type
telephon.ini and make sure that C:\ is in the
Look In field.
Click Find Now
In the Search Results section,
right click on the file named telephon.ini and
select Rename from the menu that appears. Name
the file telephon.old.
Click New Search.
In the Named field, enter tapiini.exe
and make sure that C:\ is in the Look In field.
Click Find Now.
Double click the file tapiini.exe
in the Search Results section.
Close the Find window by clicking
on the small "x" in the upper right corner of
the window.
Restart your PC and try
the connection after the machine has rebooted.
Removing and Reinstalling
Your Modem
Occasionally
you may have problems with your modem that can
only be solved by removing and reinstalling the
software that tells your modem how to work. (This
software is known as a device driver) To complete
these steps, you will need to have the disk that
came with your modem.
NOTE: If you have any other communications
software on your computer, you will need to reconfigure
it after you perform these steps.
Click on the Start button.
Choose Settings, then Control
Panel.
Double click on the Modems icon.
This will open the Modem Properties window,
and you should see your modem listed in the
white window. Write down the modem exactly as
it appears in the window.
Click on the Diagnostics tab.
Write down the COM port that your
modem is on.
Click on the General tab.
If you see more than one modem
listed, you may have the wrong modem in your Dial
Up Networking Connection. To check, go back to
your desktop and double click on My Computer,
then double click on Dial Up Networking. Right
click on the ShawneeLink icon, and select Properties.
Select the proper modem in the Connect Using drop
down box. If this does not fix the problem, or
if you only have one modem listed, continue with
the following steps.
Click on your modem to
select (highlight) it.
Click on the Remove button. The
modem should vanish from the list.
Click on the Add button to begin
reinstalling your modem. A window will appear
that says "Windows will now attempt to detect
your modem."
Check the box labeled "Do not
detect my modem, I will select it from a list."
Click Next.
Select Standard Modem Types on
the left, and choose the Standard Modem that
corresponds to your modem type on the right.
If you have a 56k modem, make sure that you
select the proper type of modem (v.90 or K56Flex).
Click Next.
Windows will ask you which port that the modem
should be installed on. Choose the port that
you wrote down in step 5.
Click Next.
Click on Finish.
Error 676: The Line is
Busy
While
ShawneeLink makes every effort to ensure that
you will connect to our service the first time,
every time, there is a slight possibility that
you will get a busy signal when you dial in to
our service. We do ask that if you do get a busy
signal, please refer to the following steps to
ensure that there is not a configuration issue.
If you try these steps and still get busy signals,
please send us a e-mail message at support@ShawneeLink.net.
Please be sure to include your name and user ID,
as well as the time of day that you were trying
to connect. Alternatively, you could call ShawneeLink
Technical Support at 888-247-5119 to report the
problem.
Checking
Dialing Settings
Double
click on My Computer.
Double click on Dial Up Networking.
Right click on the ShawneeLink
icon, and select Properties from the menu.
Make sure that the check box under
the area code is NOT checked. If the area code
field is not grayed out, then it is selected
and you must clear it.
The phone number should be exactly
what you would dial if you were making a voice
call to the number; no spaces or dashes. Disable
call waiting (if you have that service), and
then dial ShawneeLink. IMPORTANT: If you do
have Call Waiting be sure that there is a *70,
in front of the number you are dialing.
Click OK and retry the connection
Error 678: No Answer
If you are getting
this error message very quickly after trying to
connect, look at the first section, Timeout Settings.
If you can hear something odd through the modem's
speaker, refer to the second section, Checking
Dialing Settings. If neither of these solutions
fix the problem, refer to the last section on
Disabling 56k.
Timeout
Settings
Click
on the Start button, and then select Settings
| Control Panel.
Double click on the Modems icon.
Click on your modem, and then
click on Properties.
Click on the Connections tab.
Under Call Preferences, make sure
that the box labeled "Cancel the call if not
connected" is checked, and the time is set for
60 seconds.
Click OK, then click Close
and retry the connection.
Checking Dialing Settings
Double click on My
Computer.
Double click on Dial Up Networking.
Right click on the ShawneeLink
icon, and select Properties from the menu.
Make sure that the check box under
the area code is NOT checked. If the area code
field is not grayed out, then it is selected
and you must clear it.
The phone number should be exactly
what you would dial if you were making a voice
call to the number; no spaces or dashes. Disable
call waiting (if you have that service), and
then dial ShawneeLink. IMPORTANT: If you do
have Call Waiting be sure that there is a *70,
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